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Privacy Policy

Effective date: 31 August 2017

Introduction

Meridian Adventure Marina Club and Resort is owned and operated by PT Meridian Capital Indonesia and PT Meridian Capital Marine Tourism Enterprises (herein after referred to as “Meridian Adventure” or “we”), a company registered in Indonesia with its address at, Wisma GKBI , 39th Floor Jl. Jend. Sudirman No. 28 Jakarta 10210 Indonesia and Pelabuhan Pariwisata, Jl. Yos Sudarso, Waisai, Raja Ampat, West Papua. The following Privacy Policy describes how we as a data controller collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals (“Personal Data”) in connection with the services available from Meridian Adventure through the website located at www.meridianadventuresdive.com (“Site”). References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications.  You have been given the opportunity to review and have expressed your consent to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy.

On occasion, Meridian Adventure may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Meridian Adventure will also prominently post such material changes prior to implementing the change. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. We will inform you of any material changes to this Privacy Policy or the purposes for which your Personal Data are held or used, and obtain your consent to such changes as may be required by the applicable law.

The legal bases for processing Personal Data for the purposes described herein are: necessary for the performance of our services to you, for compliance with legal obligations to which we are subject and for the purpose of our legitimate business interests.

Information We Collect

We collect Personal Data about you that you provide to us directly or automatically when accessing or using the Site.

Personal Data which may be collected include:

  1. Your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay. This information and other relevant information you may provide is collected at the time you make a reservation, make an enquiry or make a complaint. You may choose not to provide us with certain information but if so we may not be able to handle your enquiry or request fully or at all. This information will be retained for up to 6 months or as may be required by the applicable law following the completion of your reservation, enquiry or complaint.
  2. Other information such as your IP address, geographic data, your nationality and password, search preferences related to specific searches, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. This information is collected automatically when you access / use the Site and helps us enhance your user experience if you return to the Site and improve the Site and the services we provide. This information will be retained for up to 6 months or as may be required by the applicable law following your access / use of the Site.
  3. Data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. This information is collected when you access / use the Site using a mobile device. You may change the settings of your mobile device if you do not want us to collect such information. This information will be retained for up to 6 months or as may be required by the applicable law following your access / use of the Site.
  4. Details of the means through which a reservation is made, and websites which you have used to make your reservation. This information is collected when you make a reservation. This information will be retained for up to 6 months or as may be required by the applicable law following your access / use of the Site.
  5. Social Media Information and Content. If you access or log into a Service through a social media service or connect a Service to a social media service, the information we collect may also include your user ID and/or user name associated with that social media service, any information or content you have permitted the social media service to share with us, such as your profile picture, email address or friends lists, and any information you have made public in connection with that social media service. When you access the Services through social media services or when you connect a Service to social media services, you are authorising Meridian Adventure Partners to collect, store, and use such information and content in accordance with this Privacy Policy.
  6. Cookies and Other Tracking Technologies. Our Services may also use cookies. Cookies are small text files that are stored on a user’s computer and allow websites to remember information about users. We and our service providers use cookies for a variety of purposes in order to enhance the quality of our sites. We use transient (also called “session ID”) cookies to provide continuity from page to page. A session ID cookie expires when you close your browser.  You have the choice to set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) It is up to you whether to allow us to send you cookies. Please note that by blocking any or all cookies you may not have access to certain features, content or personalisation available through the Services.
  7. Web beacons and other tracking technologies. The Services may use other tracking tools, including so-called “pixel tags,” “web beacons,” “web bugs,” “clear GIFs,”etc. (collectively “Web Beacons”) to collect user activity information about your activities on the Services. These are small electronic images embedded in web content (including online ads) and email messages and are ordinarily not visible to users. Like Cookies, Web Beacons enable us to track pages and content (including ads) accessed and viewed by users. Also, when we send HTML-formatted (as opposed to plain text) emails to you, Web Beacons may be embedded in such emails to allow us to monitor readership levels so that we can identify aggregate trends and individual usage to provide our audiences with more relevant content or offers. Web Beacons in emails may recognise activities such as when an email was opened, how many times an email was forwarded, which links in the email were clicked on, etc. Web Beacons cannot be declined when delivered via a regular web page. However, Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Sensitive Information. We ask that you not send us, and you not disclose, any sensitive personal information (such information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Services or otherwise.

The Site may contain third-party links that are not under our control. You acknowledge and agree that we are not responsible for the collection and use of your information by such third parties. We ask you to review the privacy policies of each website you visit. For more information about third-party advertising networks and similar entities that use these technologies, see www.aboutads.info/consumers, and to opt-out of such ad networks’ and services’ advertising practices, go to www.aboutads.info/choices.

Protecting Your Personal Data

We maintain reasonable physical, electronic and organisational procedures designed to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorised disclosure or access. To protect credit card transactions, Meridian Adventure uses Paypal technology (or other technology consistent with industry standards) to encrypt credit card information during transit.

How We Use the Information We Collect

  1. General Use: We use Personal Data and other information collected through the Site to (a) register you with the Site and create your user account, (b) provide you with the requested services (mainly to process and confirm your reservation with the accommodation provider or other supplier) after verifying your credentials, (c) provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services, (d) build features that will make the services available on the Site easier to use, (e) for an improved user experience, internal training and general optimisation purposes, (f) for the detection, prevention and handling of fraud, violation of our terms & conditions and other misuse, illegal or unwanted activities or (g) contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers.
  2. Marketing Activities & Reminders: We also use your information for marketing activities, as permitted by law and with your consent (if this is required by the applicable law). For example:
      • When you make a reservation with us, set up a user account, complete or enter details into a booking form, or provide us with your contact details we may use your contact information to send you news of similar travel-related products and services. We may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication, or you can administer your subscriptions through your account (if you’ve created one).
      • Based on the information you share with us and information we collect about your visit including the full URL, clickstream to, through and from the Site (including date and time), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page, individualised offers may be shown to you on the Site, in mobile apps or on third-party websites, including social media sites. These might be offers that you can book directly on the Site, or third-party offers or products we think you might find interesting.
      • If you have not finalised a reservation online, we may send you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
      • Please note that the confirmation emails and text messages sent after your booking, as well as the guest review emails sent after your departure, are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation, and tools to optionally rate that accommodation after your stay. You will continue to receive them, even if you have opted out of our marketing messages.
  3. Credit Card on File: When logging in, you will have the ability to save credit card details to your personal account for faster future bookings and payments. We use industry standard encryption for the purposes of securing your payment information, and you can always log in to your personal account to delete, edit or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).

Sharing Your Personal Data

Meridian Adventure may share your Personal Data with suppliers and partners such as accommodation properties and other third parties we appoint to perform services on our behalf, such as third party loyalty programs, web hosting, data analysis, marketing (also on websites of such third parties), customer care, credit card and payment services and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

We do not rent, sell, or share your Personal Data with third parties for their direct marketing purposes.

In some cases, Meridian Adventure may require that you transact directly with a third party to obtain services, or when you use the Site to reserve an accommodation room or obtain another service (such as points under a third-party loyalty program), we may provide your Personal Data to that accommodation property or other involved third party.

Subject to your prior consent (if this is required by the applicable law), Meridian Adventure may propose other services (typically “add-ons”) to help plan your trip, to offer certain benefits (e.g. get points for third party loyalty or mileage programs) or for another purpose that may interest you. These services are offered by third party providers. As stated above, relevant data about this service may be shared with such third party providers to ensure optimal service.

Save for disclosures mentioned in this Privacy Policy or as required or permitted by law in any relevant jurisdiction as mentioned below and the disclosure of your Personal Data and information required for completing your booking with the relevant accommodation of your choice and the sharing of certain Personal Data with selected partners where relevant (your details will be used for reporting and analysis purposes only), we will not disclose your Personal Data to third parties without your consent.

However, we reserve the right to disclose your Personal Data to our affiliated (group) companies (in and outside your home country), including our affiliated (group) companies’ employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.

Meridian Adventure may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of Meridian Adventure, our users or others.

In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction. We shall only transfer Personal Data to recipients offering an adequate protection (e.g. by means of contractual clauses to safeguard the transfer of Personal Data). If you have questions in relation to the transfer of Personal Data and the means by which adequate protection is provided, please contact us.

Our Policy Concerning Cookies and Page Tags

Subject to your consent to our cookies and tags (if this is required by the applicable law), our Site will use session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Cookies or page tags may be from Meridian Adventure and/or third party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. The use of these cookies and page tags may vary, and are described in the appropriate sections below.

Meridian Adventure Cookies

Meridian Adventure uses a session cookie to keep you logged in throughout your visit to the Site.

Meridian Adventure uses persistent cookies to “personalise” the Site for each user by remembering information about the user’s visit to and activities on the Site, e.g., the language you selected, your log-in details so that you do not need to re-enter them at your next visit to the Site.

Meridian Adventure also uses persistent cookies or page tags to analyse your surfing behaviour and your visit to the Site enabling us to improve the Site and our services and to tailor our advertising (via email, on our Site, and on other websites) according to the interests of our users. Such cookies and page tags gather information about the pages you visited on the Site and the searches you performed

Opting Out

If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. If you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you will be required to re-enter your log-in details. Please also note that opting out of a third party cookie (see below) does not mean that you will no longer receive or be subject to online behavioural advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across networks of websites and online services.

Website analytics

Third party companies may use persistent cookies to analyse your surfing behaviour on and your visit to this Site as well as other web sites enabling us to improve the Site and our services. Website analytics platforms may be used to collect unidentifiable information for reports such as impression reporting, demographic reporting and interest reporting. To opt out of collection of information by third parties for analytic purposes, please click on one or more of the third party links in the above “Opt Out Tools” section.

Third Party Cookies and Page Tags

Our third party advertising companies may place cookies or page tags on some of the pages you visit on the Site. These cookies or page tags are designed to collect non-personally identifiable information in order to analyze your interests and searches when visiting our Site and to serve you advertisements specifically tailored to your interests and searches when you are visiting our Site or other websites or when using mobile applications. The non-personally identifiable information collected through cookies and page tags may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis. In addition, we may share one-way hashed (undecipherable) data with third party vendors using advertisement targeting products. Such third party vendors typically use hashed device identifiers to serve custom ads based on a user’s prior visits to the Site. As a consequence, third party vendors may show our ads on other websites or mobile apps.

Advertising

Meridian Adventure may use a combination of the above cookies and page tags to tailor your experience with our Site, our mobile application and our ads to your preferences. We use display and search remarketing to tailor ad content for a better experience.

Where other advertising may not require the use of cookies or page tags, third party data is used to determine when a Meridian Adventure ad will be shown.

Meridian Adventure takes reasonable efforts to not collect, and to prevent the use of, personally identifiable information in third party advertising solutions, unless you have authorized this. To opt out of collection of information by third parties for advertising purposes, please review the above “Opt Out” section.

Advertising and content on other websites

Meridian Adventure uses 3rd party tools to distribute ads on a variety of websites. Meridian Adventure neither supports nor endorses the goals, causes or statements of the websites which display our advertisements.

User email campaign 

We automatically place single pixel gifs, also known as web beacons, in every email sent. These are tiny graphic files that contain unique identifiers that enable us to recognise when subscribers have opened an email or clicked certain links. These technologies record each subscribers email address,

IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions subscribers took.

Google remarketing ads 

Our Google remarketing ads (also known as web retargeting ads) allows us to create and manage advertisements on the Google Display Network. Meridian Adventure Dive installs a Google tracking pixel on the Site through the Snippet. The Snippet also allows the Site to set a cookie that will recognise Site visitors via ads placed with the Google remarketing ads feature. These technologies facilitate the placement of advertising campaigns on the Google Display Network. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt-out link here: https://www.google.com/settings/ads/plugin

Facebook ads

Meridian Adventure Dive installs a Facebook tracking pixel on the website through a Snippet. These tracking technologies facilitate the placement of advertising campaigns on the Facebook platform. Facebook does not provide an opt-out link for its cookies. For more information about Facebook cookies, please click here: https://www.facebook.com/policies/cookies/ To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

How can I control cookies?

You have the right to decide whether to accept or reject cookies.

Website Cookie Preference Tool:  You can exercise your Website cookie preferences by visiting the TRUSTe preference centre by clicking this link: http://preferences-mgr.truste.com/.

Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.

Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. Meridian Adventure takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

Use of social plug-ins

The website uses social plugins such as Facebook, Instagram, Pinterest (hereafter referred to as “plugins” or “social media”). When a user accesses a page of our website that contains such a plug-in, his/her browser will establish a direct connection to the plugin servers. The content of the plug-in will be transmitted directly to your browser, which will integrate it in the web page. Through this embedding, plugins will gain the information that your browser has accessed the respective page of our website, even if you do not have a social media profile or are not logged in to a social media site at the time. This information (including your IP address) will be transmitted directly to a social media server in the USA by your browser, and will be stored there.

If a user is a Social media member and does not wish the social media plugins to gather data about him/her via the provider’s website and link this to the user’s member data stored at the relevant social media server locations, the user must log out of their social media website or app prior to visiting the provider’s website.

How You Can Access or Change Your Personal Data

If you wish to update any Personal Data you have previously provided, or to exercise any right of access, correction, rectification, portability, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, or withdraw consent to the processing of your Personal Data, please login and update your profile directly or contact us via our “Support Page“. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered within a reasonable timeframe (not longer than 4 weeks). We reserve the right to charge a reasonable fee for such access in accordance with applicable laws. You may also unsubscribe from or object to anytime the processing of your Personal Data for purposes of profiling, advertising and market and opinion research.

If you wish to contact our Data Protection Officer or our customer service representatives about this privacy policy or our privacy practices via email, you may send an email to:

support@meridianadventuresdive.com

You may also contact our Data Protection Officer at the following dedicated number:
+45 31 131 016 (charges may apply) or any other number that we may advise from time to time.

Moreover, you may complain with your local supervisory authority for Personal Data.

                                                                                                                                                                                          

Mobile Devices

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does – and they also allow you to use location services to find accommodations nearby. With your consent (if this is required under the applicable law), we may send you push notifications with information about your reservation.

A Special Note About Minors

Persons under the age of 18 are not eligible to use the accommodation reservation services on our Site. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, except where indicated otherwise in the accommodation property policies.

Language

This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

Terms and Conditions

Please consult the Meridian Adventure Terms and Conditions for more details on using our Site and for the Meridian Adventure Marina Club & Resort Property. This Privacy Policy forms an integral part of our Terms of Use.

The GDPR and Additional Information for Individuals in the European Economic Area (“EEA”)

If you are a resident of the European Economic Area (“EEA”) and the Services are targeted to you, please note:

The EU General Data Protection Regulation (GDPR) is a new comprehensive data protection law that updates existing EU laws to strengthen the protection of “personal data” (any information relating to an identified or identifiable natural person, so called “data subjects”) in light of rapid technological developments, the increasingly global nature of business and more complex international flows of personal data. The GDPR replaces the current patchwork of national data protection laws with a single set of rules, directly enforceable in each EU member state. The GDPR takes effect on May 25, 2018. In addition to this Privacy Policy, if you would like to know more about how we are implementing the requirements of the GDPR please visit our Frequently Asked Questions.

We may need to collect and process the types of Personal Information listed above in order to provide the Services to you or because we are legally required to do so. If you do not provide the information that we request, we may not be able to provide you with the Services. We may use the Personal Information for our legitimate business interests, including those listed above.

If you would like to receive an electronic copy of your Personal Information for purposes of transmitting it to another company, you may contact us via our online form or via the email provided below.

You may contact us at support@meridianadventuresdive.com with any questions about this Privacy Policy.

If you wish to inquire about your privacy rights in relation to Meridian Adventure Dive please email us at support@meridianadventuresdive.com

 

English